In these months of lockdown due to COVID-19 pandemic, in SMI we have always been by our customers' side in order to provide them with the maximum support and have realized the key role played by digital technology in providing thousands of companies all over the world with quick and efficient assistance.
The recovery starts from smart services
In order to give support to our international customers in the resumption of their production activities, we provide:
- a wide range of packages of services for remote support, aimed at quickly solving the main technical problems on SMI machines
- several smart solutions for maintaining and improving the operational efficiency thanks to packages of planned maintenance,spare parts and upgrades.
Smycall: phone assistance service for troubleshooting and technical assistance
AR smart glasses: glasses for augmented reality for step-by-step remote technical support
SmyChat, for communication via chat in real time with specialized technicians
Original spare parts in case of need of replacement of components due to breakdown, wear and predictive maintenance
SmyCloud, cloud digital library for the online consultation of updated technical manuals
On-site visits by expert technicians, in case problems cannot be solved remotely
Upgrades for improving the machine efficiency thanks to the installation of new applications
Smypass priority, subscription for priority access to remote technical assistance
Training, extensive program of training courses carried out at SMI headquarters, as well as at customers' premises
Machines and bottling and packaging solutions supplied by SMI are equipped with IoT (Internet of Things) technology, able to meet several needs in terms of competitiveness, efficiency, flexibility and ease of use of thousands of customers all over the world.
We look to the future and reap the benefits offered by the digital services designed to meet your needs!
For further information contact us at the email address email@example.com, call the phone number +39 0345 40255 or fill in the form available at this link.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.