Smypass priority: a package of premium services designed for you!
Smypass Priority is a package of premium services created in order to guarantee customers an even faster and more efficient support, thanks to a preferential access to online assistance, discounts on on-site interventions and additional tools for an all-around support. The services included in Smypass Priority package are:
Priority access by phone call (Smycall), chat or website to technical support with operator. The requests coming from users who have subscribed Smypass are processed by SMI operator before other requests. This means that the technical problem resolution is quicker, with a subsequent reduction in the duration of the plant downtime.
Remote internet connection: allows the Help Desk operator to connect directly to the control PC of the customer's machine to carry out checks, troubleshoot and solve operational problems. Furthermore, the remote connection enables to install the latest updates of SMI machine control software. This results in greater machine efficiency, since the control program is always updated to the latest version.
10 % discount on technical interventions of: scheduled maintenance, installation of upgrades and new formats and other on-site interventions that are not related to emergency situations.
Access to a database containing technical documentation, FAQs and troubleshooting tools (i.e. a series of practical examples on how to solve a wide range of alarms, troubles and problems in do-it-yourself mode), which can be used by PC, tablet and smartphone.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.