Based on a reserved phone line, Smycall is the quickest way to get immediate help over the phone from SMI's specialized service engineers in case of need or emergency. This service is provided free-of-charge for all SMI machines within the warranty period; for machines outside the warranty period the service is provided upon payment of a reasonable annual subscription fee.
Remote assistance (tele-service)
It is a quick and cost-cutting service that helps keep the machine's efficiency level high. Thanks to a remote “peer-to-peer” connection between the machine's operator panel and SMI's service engineer's computer, the latter can see on his PC monitor the same information that are beeing viewed by the machine operator on his control panel's display, so as to be able to carry out a quick check of the machine's running parameters and to give instructions to the operator on how to restore the equipment's full efficiency. Furthermore, the tele-service is used as a system to update by the Internet the machine's control software, since it allows large batches of data to be swiftly transferred between computers.
It is an interactive menu enabling the consultation of a large library of technical information and the resolution of machine's less complex troubles. Technical files are extremely detailed and easy to read, since written instructions are equipped with many pictures that help carry out repair interventions quickly and successfully. Each SMI's customer can seek the technical file that better suits his needs by using various searching parameters: machine model, free search field or “tags” concerning the "how to" instructions contained in the file or the problem arisen on the machine.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.