After sales technical support

SMI clients can benefit from the Customer Service Centre (CSC) assistance, which provides personalised solutions for on-site and on-line technical assistance, accurately studied in order to:

  • PLAN

the efficiency and performance of the systems supplied, during their entire life cycle. 

The integrated activities of after-sales support offered by SMI have been conceived in accordance with the principles of Product Life Cycle Management and allow to assess in cooperation with the machine's end user the technical interventions to be carried out in order to prevent the equipment's efficiency decline and to maintain a high level of:

  • operating flexibility;
  • energy saving;
  • reduction of the total cost of ownership (TCO);
  • cost-effectiveness of the equity invested (ROI).