Glasses for augmented reality are the latest tool introduced by SMI to make customer assistance easier, faster and smarter. Unlike the already existing services for remote technical support (Smycall, Smychat and Smypass Priority), the new glasses for augmented reality allow SMI help desk to give audiovisual assistance. This means that what the operator is seeing is displayed in real time on the computer screen of SMI help desk technician. This results in several advantages for the customer:
Cost and time saving on on-site interventions Glasses for augmented reality enable to provide customers with immediate support, no matter where the production plant is located. By this way, physical distance is removed by a system that virtually brings the operator and SMI help desk closer. This allows the customer to save on the costs of technical interventions, as well as on the time that SMI technician would take to reach the production plant.
Efficient troubleshooting Audiovisual assistance allows SMI help desk technician to guide the machine operator step by step. This leads to a quick problem identification and resolution. As a consequence, the machine downtime is considerably reduced and the productivity level remains high.
Easy-to-use tool Augmented reality glasses are extremely simple to use; once you have a Wi-Fi IEEE 802.11a/b/g/n/ac network connection and a valid license, you wear glasses and frame the QR code. At this stage you are put in contact with SMI help desk technician, who sees on his computer screen the same images that the machine operator is viewing. With this system the technician is able to provide the operator with an optimal support.
Immediate communication With this tool the operator doesn’t need to send heavy attachments or write long messages by email to receive assistance. Electrical diagrams and other documents that may be useful for the problem resolution are sent by SMI technician directly to the operator's glasses. Lastly, an audiovisual support allows to overcome any linguistic barriers.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.