AI Tech Support
SMI AI tech support
Proactive and customer-oriented service in real time 24/7
The AI Tech Support is the latest tool introduced by SMI after-sales department in order to ensure an increasingly proactive, user-friendly and customer-centric service.
This is a software application based on artificial intelligence algorithms that is designed to simulate natural and structured conversations with the final user and can be accessed via the Smyzone portal.
In particular, the user can interact directly with the AI Tech Support to ask questions about his own machine. The system responds in real time with accurate, complete answers, including direct links to the relevant technical sheets.
The use of this tool offers several advantages for the customer, including:
Continuous after-sales, 24/7
The AI Tech Support is always active and available, regardless of the time or day of the week. This results in constant support for the customer, without waiting times: a relevant benefit for SMI, which operates globally and serves customers distributed across several time zones.
Multilingual support for inclusive communication
The system is capable of handling conversations in multiple languages, automatically adapting to the customer's selected language. This makes the user experience more intuitive and accessible, facilitating understanding and reducing the risk of misunderstandings caused by language barriers. To ensure communication is clear, immediate and effective, the AI Tech Support also includes multimedia content, such as images and videos, within the answers.
- Scalability and high performance
The AI Tech Support is capable of managing a high number of conversations simultaneously, without any drop in performance. Each user receives customized and contextualized answers, based on the selected machine and chosen language, creating a personalized experience.
Efficient troubleshooting
The AI Tech Support plays a key role in diagnostics and problem resolution as well. In presence of anomalies or malfunctions, it is capable of offering accurate suggestions and effective solutions, reducing machine downtime. Furthermore, it acts as an interactive digital manual, offering in real time precise instructions on how to perform operations, thus reducing the need to consult paper documents or wait for human support.
Contact us
- SMI S.p.A.
- Address: Via Carlo Ceresa, 10
24015 San Giovanni Bianco BG
Italy - Phone: +39 0345 40.111
- E-mail: info@smigroup.it
- Monday - Friday: 07:45 - 17:30
Saturday - Sunday: Closed
Privacy statement
DATA PROTECTION AND PRIVACY
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing
All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document
The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability)
Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors
Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation.
Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach)
The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations
Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is:
SMI S.p.A.
Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA
P.I.: 04471940165 - C.F.: 03942700166 - R.E.A.: 421708
For further information, write to: privacy@smigroup.net
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation.
The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
In order to exercise your rights, please send the application form duly filled in to the Controller's address.
Legal notice
SMI S.p.A. con Unico Socio
Società sottoposta a direzione e coordinamento da SMIGROUP S.p.A.
Società appartenente al GRUPPO IVA SMI INDUSTRIES
Sede amministrativa e Unità produttiva:
Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA
Tel. +39 0345 40.111 - Fax: +39 0345 40.209 - www.smigroup.it
C.F. 03942700166 - P. IVA IT04471940165 - R.E.A. 421708
Iscr.Reg.Imprese 03942700166 - Cap. Soc. € 5.000.000 i.v.
Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA