Since 2012, SMI has been present in Southeast Asia with the subsidiary SMI ASIA SERVICES SDN BHD, founded with the aim of quickly and efficiently meeting the needs of several customers in the area.
SMI ASIA SERVICES is based in the city of Shah Alam, a few kilometers from Kuala Lumpur (Malaysia), in a structure of 1500 m2, in which the sales office, technical department and spare parts stock are located.
Expertise, professionalism and helpfulness of the staff, currently composed of 21 people, are the key factors behind the activity of the branch.
We talked in more detail about this subject with Davide Danna, SMI ASIA SERVICES SDN BHD.'s Managing Director.
What are the main reasons for SMI's direct presence in Southeast Asia through a local subsidiary?
Davide Danna: Compared to 15–20 years ago, production facilities have become larger and larger and meet higher production speeds with 24-hour shifts running 6/7 days a week.
With these work rhythms, our customers needto rely on a fast, efficient service for spare parts supply and on-site technical support.
For this reason, when food & beverage manufacturers decide to invest in a new production plant, the after-sales technical assistance structure is one of the decisive criteria in the evaluation and choice of supplier. Therefore, SMI has invested in Asia to create an important base, which grows year by year, to meet all the needs of local customers.
What are the main demands of the Asian market?
Davide Danna: First of all, the speed of response to customers, both for the supply of spare parts and for service interventions. In Asia we have several customers who, over the years, have repeatedly purchased machines and plants and who today find themselves managing complete or partial lines (end of line) within which there are SMI machines of various eras and technology. The SMI ASIA branch is contacted more and more often by these customers for technical interventions related to audits, updates, upgrades, etc., which, allow them to obtain detailed reports on the state of wear and tear of the components within their plants, in order to promptly evaluate the possible order of spare parts, necessary to perform scheduled maintenance before facing the period of maximum seasonal production. >> Read more
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The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: email@example.com
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. IVA SMI INDUSTRIES Group Headquarters: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Registered office: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA VAT: 04471940165 - TAX code: 03942700166 - R.E.A.: 421708 Share capital: Euro 5.000.000 i.v.