In light of the new restrictions imposed by Italian authorities, with particular reference to the new decree of March 22, 2020 and subsequent amendments and integrations, measures have been adopted to restrict and limit production activities, except for the essential ones, in order to contain the spread of Covid-19 and safeguard the health of employees.
We hereby inform you that SMI Group, as a manufacturer of bottling and packaging machines for food & beverage, household cleaning, personal hygiene, chemical and pharmaceutical products, belongs to the essential activities and guarantees the continuity of its production activity.
We assure you that all production, sales and after-sales activities continue to be performed and we stay at your disposal for giving you all possible support. In order to provide you with quick and efficient assistance, SMI help desk offers you the following services:
Smycall: by calling the number +39.0345.40255, you can create a new request for assistance or return to one that has been requested previously.
Smychat: this service allows you to communicate in real time with a technician via chat, thus having the opportunity to add pictures or other attachments.
Support request form: by filling in the online form, you will be able to enter all the details of your request for assistance and to be contacted quickly by a help desk technician.
Remote internet connection: by connecting directly to the machine control PC, the help desk technician can carry out checks, troubleshoot, solve operational problems and install the updates of the machine control software.
AR smart glasses: this tool, that has recently been introduced by SMI to make customer assistance smarter and easier, allows you to receive audiovisual support. Through this system it is possible not only to troubleshoot, but also to do the installation and start-up of machines.
By guaranteeing you the utmost seriousness, transparency and professionalism and with the certainty that together we will be able to face this challenge, we thank you for your collaboration and your trust.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.