The SMI after-sales assistance has been updated to provide quicker, more efficient customer service. From today you can contact our after-sales service team in three different ways:
By calling +39.0345.40255 you can create a new request for assistance or return to one that has been requested previously. Following the guided menu you must choose the type of machine that you need assistance for, key in your machine serial number and then key in your telephone number. You will then receive a reference ticket number which you need to take note of, and you will be contacted as soon as possible by a customer service technician.
ON-LINE TECHNICAL SUPPORT
Log into Smypass using your credentials, click on the section “Request for technical support online”. A new page will open with a form to be completed with the details of your request for assistance. Once it has been filled in and sent, you will receive an email with your reference ticket number and it will be dealt with as soon as possible by a customer service technician.
Log into Smypass using your credentials, click on the section “Smychat” to communicate with a technician via chat, this way you also have the opportunity to add images or other attachments. Write “open” if you already have a reference number or “new” if you want to start a new request. Then key in: the serial number, type of machine and your telephone number. You will now be put into contact with a technician; if all the technicians are busy, you will be recontacted as soon as possible.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.