The manual service area offers SMI's customers an innovative multimedia digital library, called SmyCloud, that users can access 24/7 to consult interactively the use and maintenance manuals, the spare parts manuals and the electrical diagrams of their machines, with the possibility to download technical documentation and save it in PDF format on the hard disk of their computers or tablets. The online consultation of machine technical manuals is easy and user-friendly and offers the great advantage of providing anytime the electrical diagrams in their most recent version and the other manuals updated to the machine new functions, the latest upgrades or most innovative accessories in the meantime implemented on the equipment of the same model.
Thanks to interactive synoptic tables, SMI's customers can visualize on their computers a 3D rendering of the machine various sections; furthermore, by placing the mouse on any spot of a certain section you can open the technical drawing of the spare parts connected to that section and visualize their identification code and price. SmyCloud is available in the reserved area of Smyhelpdesk that can be accessed through personal username and password provided by SMI.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. IVA SMI INDUSTRIES Group Headquarters: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Registered office: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA VAT: 04471940165 - TAX code: 03942700166 - R.E.A.: 421708 Share capital: Euro 5.000.000 i.v.