In addition to online support, SMI offers on-site support throughout the world in order to provide customers with quick and effective assistance and technical support. SMI Help Desk avails itself of field service engineers speaking various languages and boasting an extensive experience in mechanical, electrical and electronic domains; they operate from both Italy-based SMI headquarters and the numerous foreign branches.
The types of on-site interventions carried out are:
Technical problem resolution
In case the problem arisen on the machine cannot be solved through online support, SMI field engineers are ready to intervene personally at the customer's factory in the shortest possible time, in order to quickly restore the machine full functioning.
SMI field engineers are also available to carry out planned maintenance interventions, be it ordinary or extraordinary, in order to ensure the machine perfect running and efficiency conditions during its entire life cycle.
Should the end user wish to widen the machine functions or add new applications to it, SMI Help Desk provides skilled personnel with proven ability and experience to rapidly carry out mechanical or electronic updating operations minimizing the impact of their work on the factory production schedule.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. IVA SMI INDUSTRIES Group Headquarters: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Registered office: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA VAT: 04471940165 - TAX code: 03942700166 - R.E.A.: 421708 Share capital: Euro 5.000.000 i.v.