Different clients have different expectations, which are to be satisfied with personalised solutions!
All SMI activities are thought and organised around the "customer satisfaction" concept. This means sharing the client's objectives and the ability to offer proactive improving ideas. Whoever purchases a SMI product can count on the "Customer Service Centre (CSC)" assistance which provides personalised solutions to improve performance of the systems supplied in terms of reliability, efficiency, energy saving and low handling costs.
Product Life Cycle Management
To enable clients to obtain the maximum return on equity (ROE) for investments in machines and plants, SMI has an after sales integrated activity package studied according to the principles of the "Product Life Cycle Management".
The accurate analysis of the product life cycle enables to agree with the client the necessary interventions to prevent the plant's efficiency decline, maintaining, in time, a high level of: - production efficiency - operating flexibility - energy saving - minimizing total costs of operation (TCO).
Through the integrated services of the "Product Life Cycle Management", SMI offers the customer a comprehensive portfolio of personalised solutions to: -PLAN - SOLVE - MAINTAIN - ENHANCE the efficiency and performance of the systems supplied, during their entire life cycle.
SMI Customer Service Center boasts:
- a world-wide presence serving over 4,000 machines installed - consolidated experience thanks to 80 specialised engineers with high professional competence in mechanical, electrical and electronic fields - on-line assistance through a wide range of technical support services, studied to use all potentials of modern information technologies - on-site assistance at client's premises: world-wide qualified staffs of field engineers, able to supply a fast and efficient service depending on the client's requirements - wide availability of original spare parts: fully automated warehouses in Italy and abroad.
In compliance with the Italian Law no. 196 dated June 30, 2003 (Code concerning the protection of personal data), SMI S.p.A. informs you that your personal data will be used by SMI S.p.A. for purposes associated with marketing and business activity only. SMI S.p.A. will treat all the data you provided it with in the utmost secrecy and will be allowed to transmit them for the same purposes to its subsidiary or associate companies only, both in Italy and in those countries where SMI S.p.A. operates, it being understood that these subsidiary or associate companies will adopt equivalent criteria of security and secrecy.
The provision of your personal data is not compulsory; in case of denial, it will not be possible for you to send this form on-line. Moreover, you will be entitled to consult your data and to ask SMI S.p.A. to correct, update and, if applicable, to cancel or block them by writing to SMI S.p.A., Via Carlo Ceresa, 10- 24015 San Giovanni Bianco (BG) - Italy. Any communication is to be addressed to the attention of "the person in charge for the treatment of personal data".
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You are kindly requested to attentively read the above mentioned information: by ticking the box below and clicking on the "send" button, you will give SMI S.p.A. your consent to use and transmit your personal data for the purposes related to the declared activity, in compliance with the Italian Law quoted hereinbefore. I have read and understood the above mentioned information and, hence, in compliance with the Italian Law quoted hereinbefore, I give my consent to the use and the transmission of my personal data for the purposes related to the declared activity.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.
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