Quick troubleshooting and reduction of machine downtime are not only the goals each after-sales service wants to achieve, but also a quality indicator of a manufacturer and a value that is highly appreciated by customers
SMI, as a customer-oriented company, has been working hard to achieve these two objectives and, in order to do so, it has been developing new services designed to speed up and simplifyassistance. The latest is represented by AR glasses: a tool featuring audio-visual assistance, that allows SMI technicians to guide the machine operators and help them solve problems.
AR glasses are extremely easy to use: the machine operator frames the QR code license, is put in contact with SMI Help Desk and receives audio-visual support. Watch the video to find out how it works and how it can be useful to you!
AR glasses allow to save costs and time on on-site interventions
Machine downtime is reduced with advantages in terms of production yields
Audio-visual assistance enables to solve problems more easily and quickly
SMI technician can send specific documents to the operator's glasses
To get more information on AR glasses, click here and read our brochure. If you have further questions or want to subscribe an annual contract including smart glasses and a software license, SMI customer service is at your disposal.
Thank you. Best regards,
SMI S.p.A. Customer Service firstname.lastname@example.org
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: email@example.com
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.