SMI after sales assistance has been reviewed to provide quicker, more efficient support to all its customers.
If you have a local branch you need to contact them during office hours, if you don't have a local branch or during out-of -office hours please follow the instructions below. To receive assistance for SMI machines the number to contact is:
CUSTOMER SERVICE OFFICE SCHEDULE
This service is available from Monday to Friday, from 07:00 to 19:00 (Italian time GMT +1)
TELEPHONE AVAILABILITY LIMITED
Monday - Friday from 19:00 to 22:00 Saturday from 07:00 to 22:00 Sunday - Holidays from 10:00 to 22:00 (Italian time GMT +1)
A new procedure
To get support from customer service just follow these simple steps: - Make sure you have a pen, some paper and the machine serial number for which you need assistance - Dial +39.0345.40255 - Guided assistance will help you choose between: 1 An open ticket: if you have already called for assistance and have a reference number 2 A new ticket: to create a new request for assistance - Choose the type of machine for which you need assistance - Key in the numbers of your machine serial number followed by # - Key in your telephone number including the international code followed by # - Please take note of the reference number that you will be given - Hold the line... you will be put into contact with a technican from customer service as soon as possible. If all the technicians are busy you will be recontacted as soon as one is available
Many advantages for the customer
With this system you will be able to speak to a technican who is specialised in your machine
The system will recognise your language and divert the call to an operator who speaks it. This way problem solving will be much easier.
The system of allocating reference number tickets allows a history to be kept until the problem is solved
360 degree support
A complementary telephone support service is available till 10 p.m. every day*
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability) Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation. Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach) The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is: SMI S.p.A. Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA VAT nr: IT03942700166 - R.E.A. 421708 For further information, write to: firstname.lastname@example.org
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation. The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.