The service area of Spare parts & Upgrades proposes a wide range of service packages conceived to prevent the machine's efficiency decline all along its life cycle and to upgrade it to the latest technology through the implementation of new applications, additional changeovers and new accessories. In a more and more competitive market, the users of SMI machines need to be able to count on a very quick and efficient spare parts supply service, so as to minimize the inconveniences connected to the production line stops. Therefore, SMI has increased the channels to make a request of original spare parts, introducing a series of service based on today's information and computing technology and web applications such as SmyReader, which allow to identify the spare parts to order through the scan of the QR code of the components mounted on the machine, to make an on-line request of offer and to quickly and easily process the purchase order from a computer, a tablet or a smartphone.
Original spare parts: in order to keep SMI machines' efficiency and yield on top over the years, customers can select from a broad catalogue of original spare parts, which can be ordered to Italy-based SMI's headquarters (all kinds of spare parts) or to the closest foreign branch office of SMI; the latter can swiftly sort out the problem arisen on the machine by locally supplying greatest urgency parts.
Smigroup e-store: it is an e-commerce service provided by SMI to simplify and speed up the supply of its original spare parts that enables customers (currently only those located in the European Union) to purchase shelf-ready spare parts (the service not available for custom-made items). By accessing the website www.smigroup.it/store/ you can buy on-line the spare parts you need, searching them by category (chains, belts, brakes, motors, etc.) or by item identification code (trackable on the spare parts manual or directly on the part to replace). Once the items selection has been completed, you only need to confirm the purchase order and proceed to check out and payment through credit card or paypal.
In compliance with the Italian Law no. 196 dated June 30, 2003 (Code concerning the protection of personal data), SMI S.p.A. informs you that your personal data will be used by SMI S.p.A. for purposes associated with marketing and business activity only. SMI S.p.A. will treat all the data you provided it with in the utmost secrecy and will be allowed to transmit them for the same purposes to its subsidiary or associate companies only, both in Italy and in those countries where SMI S.p.A. operates, it being understood that these subsidiary or associate companies will adopt equivalent criteria of security and secrecy.
The provision of your personal data is not compulsory; in case of denial, it will not be possible for you to send this form on-line. Moreover, you will be entitled to consult your data and to ask SMI S.p.A. to correct, update and, if applicable, to cancel or block them by writing to SMI S.p.A., Via Carlo Ceresa, 10- 24015 San Giovanni Bianco (BG) - Italy. Any communication is to be addressed to the attention of "the person in charge for the treatment of personal data".
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SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.
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