SMI's technical staff is at customers' disposal wherever in the world to quickly and effectively provide technical support and consultancy.
The Customer Service Center of SMI avails itself of travelling field service engineers speaking various languages and boasting a proven practice in the mechanical, electrical and electronic domains; they operate from both Italy-based SMI headquarters and the numerous foreign branches of the SMI Group.
Technical problem-solving interventions
In case the problem arisen on the machine cannot be solved through on-line support, SMI travelling field engineers are ready to intervene personally at the customer's factory in the shortest possible time, in order to quickly restore the machine's full functioning.
Planned maintenance interventions
SMI travelling field engineers are also available to carry out planned maintenance interventions, be it ordinary or extraordinary, in order to ensure the machine's perfect running and efficiency conditions during its entire life cycle.
Machine updating interventions
Should the end user wish to widen the machine's functions or add new applications to it, SMI's Customer Service Centre provides skilled personnel with proven ability and experience to rapidly carry out mechanical or electronic updating operations and to minimize the impact of their work on the factory's production schedule.
The European Regulation 679/2016 (GDPR) on the protection of personal data has been fully applicable since May 25th, 2018. This is an important goal, because it lays down rules relating to the processing of personal data for all Countries within the Union. Every company of the SMI Group planned a series of activities, assets or operational modes to comply with the regulation and put into practice the protection of personal data. Here is a list of actions taken to comply with the European Regulation and our policy on personal data processing.
Lawfulness of processing
All activities relating to personal data processing shall be lawful (consent, contract obligations, vital interests of the data subject or of third parties, compliance with legal obligations to which the controller is subject, public interest or exercise of official authority, legitimate interest pursued by the controller or by third parties).
Information document
The information statement has been improved and updated to the new regulations (art. 13 and 14 GDPR).
Rights of the data subjects (right of access, right to erasure-right to be forgotten, right to restriction of processing, right to object, right to data portability)
Technical and organization measures have been adopted to ensure the data subject's exercise of his rights and to meet the data subject requirements.
Controllers, processors
Based on the new principle of “accountability”, SMI Group organization was re-defined, in order to proactively ensure integral compliance with the Regulation.
Redefinition of the role of data processors and service suppliers whose activity implies personal data processing.
Risk of data processing; accountability measures taken by controllers and processors (Impact assessment, record of processing activities, security of processing, data breach)
The “Conformity document”, including records of data processing activity, plans, adopts and demonstrates all technical and organizational measures taken to adequately perform the data processing activities and specifies the necessary procedures to be adopted to notify data breach.
Transfer of personal data to international organizations
Smi Group adheres to the general principles and guarantees concerning the transfer of personal data to third Countries.
The Controller is:
SMI S.p.A.
Head office: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA
VAT nr: IT03942700166 - R.E.A. 421708
For further information, write to: privacy@smigroup.net
According to the European Regulation 679/2016, the data subject is entitled to exercise the rights set forth in the Regulation.
The integral version of art. 15; 16; 17; 18; 20; 21; 77 of the European Regulation is attached to this document.
In order to exercise your rights, please send the application form duly filled in to the Controller's address.
SMI S.p.A.
Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA
Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA
C.F. e P. IVA IT03942700166 - R.E.A. 421708
Capitale Sociale Euro 5.000.000 i.v.