Based on a reserved phone line, Smycall is the quickest way to get immediate help over the phone from SMI's specialized service engineers in case of need or emergency. This service is provided free-of-charge for all SMI machines within the warranty period; for machines outside the warranty period the service is provided upon payment of a reasonable annual subscription fee.
Remote assistance (tele-service)
It is a quick and cost-cutting service that helps keep the machine's efficiency level high. Thanks to a remote “peer-to-peer” connection between the machine's operator panel and SMI's service engineer's computer, the latter can see on his PC monitor the same information that are beeing viewed by the machine operator on his control panel's display, so as to be able to carry out a quick check of the machine's running parameters and to give instructions to the operator on how to restore the equipment's full efficiency. Furthermore, the tele-service is used as a system to update by the Internet the machine's control software, since it allows large batches of data to be swiftly transferred between computers.
It is an interactive menu enabling the consultation of a large library of technical information and the resolution of machine's less complex troubles. Technical files are extremely detailed and easy to read, since written instructions are equipped with many pictures that help carry out repair interventions quickly and successfully. Each SMI's customer can seek the technical file that better suits his needs by using various searching parameters: machine model, free search field or “tags” concerning the "how to" instructions contained in the file or the problem arisen on the machine.
In compliance with the Italian Law no. 196 dated June 30, 2003 (Code concerning the protection of personal data), SMI S.p.A. informs you that your personal data will be used by SMI S.p.A. for purposes associated with marketing and business activity only. SMI S.p.A. will treat all the data you provided it with in the utmost secrecy and will be allowed to transmit them for the same purposes to its subsidiary or associate companies only, both in Italy and in those countries where SMI S.p.A. operates, it being understood that these subsidiary or associate companies will adopt equivalent criteria of security and secrecy.
The provision of your personal data is not compulsory; in case of denial, it will not be possible for you to send this form on-line. Moreover, you will be entitled to consult your data and to ask SMI S.p.A. to correct, update and, if applicable, to cancel or block them by writing to SMI S.p.A., Via Carlo Ceresa, 10- 24015 San Giovanni Bianco (BG) - Italy. Any communication is to be addressed to the attention of "the person in charge for the treatment of personal data".
With regard to cookies, our website uses exclusively technical cookies, whose utilization is not aimed at the collection of the user's personal data; it is limited to the transmission of session identification data. Technical cookies allow IT authentication, session monitoring and the memorization of specific information to let the user browse or get a specific service. Technical cookies allow to keep the identification of the user in the course of the session, their memorization is not enduring on the user's device and they are automatically canceled once the browser is closed.
You are kindly requested to attentively read the above mentioned information: by ticking the box below and clicking on the "send" button, you will give SMI S.p.A. your consent to use and transmit your personal data for the purposes related to the declared activity, in compliance with the Italian Law quoted hereinbefore. I have read and understood the above mentioned information and, hence, in compliance with the Italian Law quoted hereinbefore, I give my consent to the use and the transmission of my personal data for the purposes related to the declared activity.
SMI S.p.A. Sede amministrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITALIA Sede legale: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITALIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capitale Sociale Euro 5.000.000 i.v.
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